Welcome to Trend Fusion Shop’s FAQ page! We’ve compiled answers to your most pressing questions about our fashion-forward products, seamless global delivery, and effortless shopping experience. Can’t find what you’re looking for? Our Oakland crew is always ready to help at [email protected].

About Trend Fusion Shop

What kind of products does Trend Fusion Shop offer?
We’re your one-stop destination for trend-focused fashion essentials that blend style with comfort. Our curated collection includes:
  • Footwear: From statement ankle boots to professional business shoes
  • Clothing: Including jackets, coats, jeans, jumpsuits, and dresses
  • Accessories: Backpacks, bags, and more to complete your look
We specialize in versatile pieces that work for both everyday wear and special occasions.
Who is Trend Fusion Shop’s target customer?
Our fashion is designed for the globally-minded style enthusiast who:
  • Values both trend-forward pieces and timeless classics
  • Appreciates quality craftsmanship in their wardrobe staples
  • Loves discovering fresh styles from the comfort of home
  • Needs reliable shipping no matter where they’re located
Whether you’re building a professional wardrobe or refreshing your casual looks, we’ve got you covered!

Product Questions

How do I know what size to order?
Each product page includes detailed size charts with measurements in both US and international sizes. For footwear, we provide specific length and width measurements. When in doubt between two sizes, we recommend sizing up for comfort. Our fashion-obsessed team has carefully curated each item to ensure consistent sizing across our collections.
Are your products true to the images on your website?
Absolutely! We pride ourselves on accurate product representation. All items are photographed in studio lighting with multiple angles, and we include detailed descriptions of colors, materials, and finishes. Some slight variations may occur due to monitor settings, but we guarantee you’ll receive exactly what you see – just as stylish in person as on screen!
Do you offer plus sizes or extended sizing?
We currently offer a selection of our most popular styles in extended sizes, particularly in our jeans, dresses, and coats categories. Look for the “Extended Sizes” filter when browsing these categories. We’re constantly expanding our size ranges based on customer demand!

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption to protect your information.
Is it safe to enter my credit card information on your site?
Your security is our top priority! We use industry-standard SSL encryption for all transactions, and we never store your full credit card details on our servers. You can shop with complete confidence at Trend Fusion Shop.
Why was my payment declined?
Payment declines usually occur because of:
  • Incorrect CVV code or expiration date
  • Insufficient funds in your account
  • Your bank’s fraud protection measures
  • International transaction blocks (for non-US cards)
We recommend contacting your bank if declines persist – often they just need to verify it’s really you making the purchase!

Shipping & Delivery

Where do you ship?
We proudly offer seamless global delivery to fashion lovers worldwide!* Our carriers (DHL, FedEx, and EMS) can reach most international destinations.

*Currently excluding parts of Asia and some remote areas. Email us at [email protected] to check availability for your location.
What are my shipping options?
Choose the delivery speed that matches your style needs:
  • Express Jet-Set (Standard Shipping): $12.95 | 10-15 business days via DHL/FedEx – perfect when you need those ankle boots or statement jacket yesterday!
  • Free Style Haul: FREE on orders $50+ | 15-25 business days via EMS – ideal for stocking up on jumpsuits, jeans, and wardrobe essentials.
Pro Tip: Combine orders with friends to hit the $50 mark and split the savings!
How long does order processing take?
Our Oakland team springs into action the moment you click “order”:
  • 1-2 business days to carefully pack your curated styles
  • Quality-checked by our fashion-obsessed team
  • Real-time tracking sent straight to your inbox
We pride ourselves on lightning-fast processing so you can start wearing your new looks ASAP!
Can I track my order?
Absolutely! You’ll receive a real-time tracking number via email as soon as your package ships. Use this to follow your fashion haul’s journey from our Oakland warehouse right to your doorstep. Our carriers provide detailed updates at every transit point.
What if my package is delayed?
While we carefully estimate delivery windows, occasional delays can happen with international shipping due to customs or carrier issues. If your package hasn’t arrived within 5 business days of the estimated delivery date, email us at [email protected] with your order number and we’ll investigate immediately.

Returns & Exchanges

What’s your return policy?
We offer risk-free returns within 15 days of delivery. Changed your mind about those boots or coats? No sweat! Items must be unworn, with original tags attached, and in resellable condition.

Note: Final sale items (marked as such) cannot be returned. Shipping fees are non-refundable unless the return is due to our error.
How do I initiate a return?
Simply email [email protected] within 15 days of receiving your order with:
  • Your order number
  • Which items you’re returning
  • Reason for return
We’ll provide return instructions and a prepaid label when applicable. US returns typically process within 3-5 business days after we receive your package.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges for the fastest service. To “exchange” an item:
  1. Return the original item following our standard return process
  2. Place a new order for the desired size/color
This ensures you get your replacement item as quickly as possible!
When will I get my refund?
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund to the original payment method. Refund timing then depends on your bank:
  • Credit cards: 3-10 business days
  • PayPal: Typically within 24 hours
You’ll receive an email confirmation when your refund is issued.

Contact & Support

How can I contact Trend Fusion Shop?
Our Oakland-based customer happiness team is standing by to help! We typically respond to emails within 24 business hours, often much faster!
Do you have a physical store?
Currently, Trend Fusion Shop operates exclusively online, allowing us to offer competitive prices and ship globally from our Oakland warehouse. This digital-first approach lets us focus on curating the best styles and providing exceptional customer service without geographic limitations!

Still have questions? Our fashion-forward support team is just an email away at [email protected]. Happy styling from all of us at Trend Fusion Shop!