At Trend Fusion Shop, we combine effortless style with seamless service. Our shipping and returns policies are designed with the same attention to detail we apply to curating our collection of premium footwear, statement outerwear, and must-have denim.

Shipping Information

Order Processing

We pride ourselves on swift order processing:

  • Processing Time: 1-2 business days
  • Dispatch Days: Monday-Friday (excluding holidays)

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide (excluding certain Asian and remote regions).

Our Hassle-Free Returns Policy

We stand behind our carefully curated collection of boots, jackets, jeans, and accessories. If any item doesn’t meet your expectations, our returns process is as straightforward as pairing our versatile blazers with your favorite jeans.

Return Basics

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, with all original tags attached
  • Non-Returnable Items: House shoes (for hygiene reasons) unless defective

How to Return an Item

Step 1: Submit Your Request

Email our style squad at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your full name and contact information
  • Item details (name, size/color)
  • Reason for return/exchange
  • Confirmation that items are in original condition

Step 2: Package Your Items

  • Repackage items in original packaging
  • Include all tags and original packing slip/order confirmation

Step 3: Ship Your Return

  • For exchanges: We’ll email a prepaid return label
  • For refunds: Customer covers return shipping (original shipping fees non-refundable)
  • Return Address:
    Trend Fusion Shop Returns
    3461 Brown Street
    Oakland, US 94612

Refund Processing

Once we receive and inspect your return:

  • Timeline: 5-7 business days to process
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: Email confirmation when processed

Note: Depending on your bank/payment provider, it may take additional time for the refund to appear on your statement.

Exchange Process

For size exchanges on our perfectly tailored jackets or boots:

  • Replacement item ships after we receive your return
  • Tracking information provided via email
  • If new size isn’t available, we’ll issue a refund or store credit

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

Need Assistance?

Our Oakland-based style team is here to help with any shipping or return questions. Contact us at [email protected] and we’ll respond as promptly as our shipping times.

Remember: Fashion should make you feel confident. If our products don’t meet your expectations, we’ll make it right – with the same attention to detail we put into selecting every piece in our collection.